CMATD OD in Healthcare Special Interest Group

  • March 12, 2015
  • 8:00 AM - 9:30 AM
  • Advocates Inc., 1881 Worcester Rd, Framingham, MA


Registration is closed

CMATD OD in Healthcare, Special Interest Group (SIG)


CMATD Organizational Development in Healthcare, Special Interest Group (SIG):

The multitude of challenges facing healthcare organizations today is enormous.  As OD professionals we are on the front lines of managing change initiatives, shaping emerging leaders, and fostering innovation. This SIG is designed as an open forum to allow for the sharing of ideas and best practices around topics that are relevant to us. To focus our discussion, each meeting is focused on a specific topic.

March Topic: Leadership Development in Health Care continued

This is a follow-up to the Oct. 8 meeting to discuss Leadership Dev. in HC, in which we discussed the business case for leadership development for physicians, nurses and HC managers, as well as the challenges for the program designer, such as:

1.     How to get docs beyond the “hidden curriculum”

2.     How to change the doctors’ mindset from “white coat leadership” to “improvement leadership”

3.     How to make the business case to lead from the inside-out – to allow us to include self-awareness and emotional intelligence (EQ) in the training

4.     How to design a program for different cultures; How to choose the best program for the culture

5.     How do you determine success?  What are the metrics?

6.     How to make the business case to conduct a half-day practice retreat which will accomplish 6 months’ worth of work

7.  How do you "unfreeze" people, to get them ready to/for change?

Here is some of the content that we would include in a Lead. Dev. pgm, under the heading of Self awareness and EQ (Emotional Intelligence):

1.     360s, giving and receiving feedback, prep to receive feedback

2.     MBTI, FIRO-B, TKI (Thomas Kilmann conflict instrument)

3.     Role play, coaching

4.     Coaching skills for phys. to coach his/her staff

5.     Action Learning (AL) project, on business/process improvement process

a.      Could be an AL team

b.     Could be something the person works on individually but they debrief what they learned with the AL group

6.     Include both AL project and classroom learning

7.     Dyads:  phys’s and nurse leaders (cf. Pallomar)


We will select the topics to focus on at the outset of the March 12 meeting.


Facilitator:  Abby Yanow

Abby Yanow is an Organizational Development (OD) consultant, Leadership and Team Coach, and principal of Skillful Facilitation.   She coaches leaders to increase their effectiveness, to lead change, and to better engage and motivate their staff.  She also coaches teams to improve their communication, problem solving and decision-making skills, using an Action Learning model.  Abby enjoys delivering trainings on employee engagement, creating a culture of accountability, Immunity to Change, and “Speak Up?!  Encouraging Dissent to Improve Decision Making”.  She is also known as a go-to person for creating communities of practice and professional networks, for learning and for action planning.


Abby has served as President of the Boston Facilitators Roundtable since 2001, which is known for its high-quality programs and its collegial community, where members generously share their wisdom and expertise.  Under her leadership, the BFR has achieved a reputation across New England as a world-class professional association. Abby has a Master’s degree in Intercultural Communication, Certification in Organizational Development from National Training Labs, and is a certified coach through ICF.

Location: Advocates Inc., 1881 Worcester Rd, Framingham, MA



If you have any questions please contact Brenda Fannon
Brenda Fannon [] or Carol Miller []

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